SUN LAGOON BOOKING POLICIES
Noosa Sun Lagoon Resort Management have implemented a set of guest terms and conditions which are guidelines as to making your stay more pleasurable. These are guidelines to assist to ensure your stay, and the stay of your fellow guests, is trouble free.
TERMS & CONDITIONS
APPLICABLE TO ALL SUN LAGOON GUESTS and VISITORS OF GUESTS
CONDITIONS OF OCCUPANCY and BAILMENT
Please read these conditions carefully. The deposit and/or payment of the accommodation by the “Guest” acknowledges and agrees that these conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting the Apartment or complex at the invitation of or with the authority of the Guest.
Charges must be paid by cash, credit card or bank cheque before the occupancy commences unless special prior arrangements have been made (credit card details must be provided on booking).
Occupancy starts and finishes on the dates shown on the Guest Registration Form, unless additional nights have been organised with Management prior to scheduled departure date.
The Guest will be liable for payment of any charges incurred by the “Guest” together with all replacements and necessary costs for any damage or loss to the Apartment and its contents or the Body Corporate property caused by any Guest. This includes replacement of lost keys (including the total cost of replacing the key’s and tags as required).
Guests are requested, for your safety, to lock all doors and windows when leaving the Apartment and/or retiring at night.
Only the number of people indicated on the Guest Registration Form may be present in the Apartment, or on the property without Managements knowledge and agreement.
The facilities of the resort are for the use of resident Guests only.
The Apartment must not be used for any unlawful purpose.
Guests vehicle may be parked in the secure undercover car park area (maximum allowable height of 1.9 metres), but only in the designated area for their Apartment with one (1) car space per Apartment available.
Visitors of Guests are to have left the complex by 10.00pm.
Neither the Body Corporate, the Management, nor the Apartment Owners are liable for any damage, injury or loss of property which a Guest may sustain while on the complex.
Without limiting the foregoing, personal property shall include money, jewellery and other personal effects and motor vehicles parked on the premises.
The Guest authorises the Manager to charge any credit card for any loss, damage or monetary contribution for which the Guest is liable under this document or otherwise.
There is no refund for an early departure, force or otherwise.
The Manager may inspect the Apartment at any time with reasonable notice, and at any time without notice, if the Manager is of the opinion that there has been a breach of the Occupancy and Bailment Policy or By-laws.
The Manager and the Apartment Owners are not responsible for any mis-description of the Apartment / complex in general.
The By-laws, Rules and Regulations of the complex and any reasonable direction of the Manager must be complied with. If after receiving “a warning”, the offending Guests fail to comply, the Guests and Occupants of the Apartment will be asked to surrender all keys issued and vacate the Apartment immediately, (regardless of the time), in accordance with Occupancy and Bailment Policy.
Smoking – Sun Lagoon Resort is a Non-Smoking Resort therefore smoking is not permitted within the Resort’s Property boundary. This also includes all Apartment Balconies & Patios, Front Nature Strip, Beach Area, Pontoon, Entrances and Exits. All smoking is strictly off-site.
Check-out time is 10.00am. The departing Guests must vacate the property by check-out time (unless prior agreement has been made). An additional charge may apply to late departures.
Check-in is 2.00pm unless prior arrangements have been made before arriving. Please check the check-in time on Public Holidays and Sundays.
In respect to the quiet enjoyment of the resort, all “Guests” are expected to behave in a manner that is conducive to the Safety, Comfort and Well-Being, while allowing other Guests there Private Enjoyment.
Pool Hours are from 8.00am to 9.00pm. Children 16yrs and under are to be at all times supervised in the pool area. Apartment towels are not to be used around the pool.
Guests leaving or returning to the complex after 9.00pm are requested by their hosts to do so quietly.
No child or guest shall be permitted to cause annoyance to any other resident.
Management reserves the right to refuse entry to visitors of guests.
No pets, animals or livestock or are to be brought into the complex or car park.
Apartments are to be kept tidy and free of food refuse. Upon departure all refuse and rubbish is to be deposited in bins located in the rear of the undercover car parking area. Failure to do so may incur an extra rubbish removal and/or cleaning charge, (minimum charge of $100.00).
No substance whatsoever is to be thrown from windows or balconies.
No clothing, bedding, towels or other articles to be hung from Windows or Balconies.
No glassware / bottles including but not limiting to stubbies, are permitted in the pool area.
Please make sure feet are dry before leaving pool areas and entering stairwells and Apartments.
A Breach of Rules includes:
Noisy, offensive and/or unruly behaviour. Improper or unseemly conduct. Any act or omission which, in the opinion of the Manager, adversely affects or brings discredit upon the Manager, owners or other Guests.
The Management abides by the rules, regulations & guidelines set out by the QRAMA (“Queensland Resident Accommodation Managers Association”)
PLEASE ABIDE BY THE By-Laws and the Occupancy and Bailment Policy FOR THE SAFETY AND COMFORT OF ALL OUR GUESTS.
SUN LAGOON CANCELLATION POLICY HOLIDAY LETTING
Noosa Sun Lagoon Resort adopts the following practice when dealing with cancellations of a holiday booking.
If the booking is cancelled 60 days or more prior to the planned date of arrival, there will be a full refund.
If the booking is cancelled less than 60 days prior to the planned arrival date, there will be no refund until the premises are fully re-let for the total period of the original booking.
If the booking is cancelled 30 days or more prior to the planned date of arrival.
If the booking is cancelled less than 30 days prior to the planned arrival date there will be no refund unless and until the premises are fully re-let for the total period of the original booking.
If the booking is cancelled 14 days or more prior to the planned date of arrival.
If the booking is cancelled less than 14 days prior to the planned arrival date there will be no refund unless and until the premises are fully re-let for the total period of the original booking.
SHORT NOTICE BOOKINGS
Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking.
A booking is not guaranteed until it has been confirmed by “a deposit’ being paid. A tentative booking or quote is only valid for the first 2 weeks after the date of enquiry.
A deposit (at booking) of 30% of the total accommodation will confirm a booking.
The balance of the tariff is due the morning of arrival, if during reception hours, otherwise, the day prior that reception is open..
Noosa Sun Lagoon Resort is committed to respecting and protecting the privacy of visitors to our web sites as well as the privacy of our actual customers.
All Information that is obtained through the Noosa Sun Lagoon Resort Website is used for the sole purpose of supporting your individual requirements and is not disclosed to any other organisation for any financial gain or advertising purpose.
For customers, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Noosa Sun Lagoon Resort.
Visitors To Our Web Site
What information do we collect?
When you visit our web site, our web server collects basic user information about you that includes your ISP’s domain, the time you accessed our web site, and the pages from within our web site that you visit.
Our web server does not collect your e-mail address or aggregate information on what other pages on the Web you have accessed or visited.
How do we use this information?
The basic user information collected is used to help us analyse web traffic and to improve the content of our web site. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of products sold online which record the customer information that is required on the order form, and then forward this information to our internal sales tracking database.
We may from time to time disclose to third parties aggregate information on our web site’s traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our web site(s) and/or other web sites.
Note that our site provides some links to products and services offered by other companies; the company’s web site that you link to will be able to determine that you linked from our web site.
What information do we collect?
As a customer of Noosa Sun Lagoon Resort you provide us with a variety of information. This information is used for the purpose of identifying you for any account enquiries that may arise.
While you are a Noosa Sun Lagoon Resort customer, we manage information with regard to your account status, choice of products, and customer logs. In addition, we may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.
How do we use this information?
We use the contact information you provide us to establish our service for you. We create and maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service.
We will not disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Noosa Sun Lagoon Resort, our customers, or others, or where Noosa Sun Lagoon Resort has a good faith belief that the law requires such disclosure.
Noosa Sun Lagoon Resort also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Noosa Sun Lagoon Resort stores or transmits for its customers. The circumstances under which Noosa Sun Lagoon Resort will disclose such electronic customer communications are when:
It is necessary in order to provide service to the customer; It is necessary to protect the legitimate interests of Noosa Sun Lagoon Resort and its customers; It is required to cooperate with interception orders, warrants, or other legal process that Noosa Sun Lagoon Resort determines in its sole discretion to be valid and enforceable; and It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Noosa Sun Lagoon Resort and appear to pertain to the commission of a crime.
Please note, however, that Noosa Sun Lagoon Resort reserves the right to send bulletins and other important information regarding our services at our discretion.
COVID-19 - Travel Information Update
Sun Lagoon Resort is closely monitoring the Australian / State Government Regulations regarding COVID19 and following Best Practise Guidelines from each of these Health Departments.
Our COVID19 Cancellation Policy:
In response to constant changing marketplace conditions, Sun Lagoon Resort is committed to ensuring our customers experience flexibility during these challenging times.
We are therefore implementing the following policy to provide peace of mind when booking:
For guests with existing and new reservations for any future arrival date, if Federal / State Government travel bans are introduced for the period of your travel to Noosa & Queensland, including Lockdowns of your Suburb or Noosa and/or Border closures or if you test positive to COVID and you cannot travel from your home state or to Queensland, you will be able to postpone your booking or cancel and receive a full refund for any payments made at time of cancellation. Please note that any changes to existing reservations will be subject to availability and any rate differences.
This Cancellation Policy is in addition to our regular Cancellation Policies and we will work with Guests for the best possible outcome.
Commitment to Cleanliness:
We take our standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and staff. We are committed to working to meet enhanced Best Practise cleaning guidelines. Our health and safety measures include everything from handwashing hygiene and cleaning product specifications to apartments and common area cleaning procedures.
Guest Check In & Departure Processes:
Upgraded Guest Check In and Departure procedures have been put in place to ensure Guest Health and Safety. All payments will be made electronically, communications emailed and we require details for all guests staying at the resort. We ask that all Guests practice social distancing as required by Australian Health Authorities. Our Resort is a COVIDSafe APP user and we encourage all guests and owners to download the app.
The wellbeing of our guests and staff are of the utmost importance.