Sun Lagoon Resort is closely monitoring the Australian / State Government Regulations regarding COVID19 and following Best Practise Guidelines from each of these Health Departments.
Our COVID19 Cancellation Policy:
In response to constant changing marketplace conditions, Sun Lagoon Resort is committed to ensuring our customers experience flexibility during these challenging times.
We are therefore implementing the following policy to provide peace of mind when booking:
For guests with existing and new reservations for any future arrival date, if Federal / State Government travel bans are introduced for the period of your travel to Noosa & Queensland, including Lockdowns of your Suburb or Noosa and/or Border closures or if you test positive to COVID and you cannot travel from your home state or to Queensland, you will be able to postpone your booking or cancel and receive a full refund for any payments made at time of cancellation. Please note that any changes to existing reservations will be subject to availability and any rate differences.
This Cancellation Policy is in addition to our regular Cancellation Policies and we will work with Guests for the best possible outcome.
Commitment to Cleanliness:
We take our standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and staff. We are committed to working to meet enhanced Best Practise cleaning guidelines. Our health and safety measures include everything from handwashing hygiene and cleaning product specifications to apartments and common area cleaning procedures.
Guest Check In & Departure Processes:
Upgraded Guest Check In and Departure procedures have been put in place to ensure Guest Health and Safety. All payments will be made electronically, communications emailed and we require details for all guests staying at the resort. We ask that all Guests practice social distancing as required by Australian Health Authorities. Our Resort is a COVIDSafe APP user and we encourage all guests and owners to download the app.
The wellbeing of our guests and staff are of the utmost importance.