Privacy Policy

Noosa Sun Lagoon Resort Management have implemented a set of guest terms and conditions which are guidelines as to making your stay more pleasurable. These are guidelines to assist to ensure your stay, and the stay of your fellow guests, is trouble free.

Terms & Conditions

APPLICABLE TO ALL SUN LAGOON GUESTS and VISITORS OF GUESTS
CONDITIONS OF OCCUPANCY and BAILMENT

Please read these conditions carefully. The deposit and/or payment of the accommodation by the “Guest” acknowledges and agrees that these conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting the Apartment or complex at the invitation of or with the authority of the Guest.

In respect to the quiet enjoyment of the resort,  all “Guests” are expected to behave in a manner that is conducive to the Safety, Comfort and Well-Being, while allowing other Guests there Private Enjoyment.

 Please make sure feet are dry before leaving pool areas and entering stairwells and Apartments.

A Breach of  Rules includes:

 Noisy, offensive and/or unruly behaviour.  Improper or unseemly conduct.  Any act or omission which, in the opinion of the Manager, adversely affects or brings discredit upon the Manager, owners or other Guests.

The Management abides by the rules, regulations & guidelines set out by the QRAMA (“Queensland Resident Accommodation Managers Association”)

PLEASE ABIDE BY THE By-Laws and the Occupancy and Bailment Policy FOR THE SAFETY AND COMFORT OF ALL OUR GUESTS.

SUN LAGOON CANCELLATION POLICY HOLIDAY LETTING

Noosa Sun Lagoon Resort adopts the following practice when dealing with cancellations of a holiday booking.

HIGH SEASON
If the booking is cancelled 60 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.00.

If the booking is cancelled less than 60 days prior to the planned arrival date, there will be no refund until the premises are fully re-let for the total period of the original booking.  An administration fee of $50.00 will be deducted from the deposit before refunding.

MID and LOW SEASON
If the booking is cancelled 30 days or more prior to the planned date of arrival, there will be a full refund less an administration fee of $50.00.

If the booking is cancelled less than 30 days prior to the planned arrival date there will be no refund unless and until the premises are fully re-let for the total period of the original booking.  An administration fee of $50.00 will be deducted from the deposit before is refunding.

SHORT NOTICE BOOKINGS
Where a booking is made less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period of the original booking.  An administration fee of $50.00 will be deducted from the deposit held before the remainder is refunded.

CONFIRMED BOOKINGS
A booking is not guaranteed until it has been confirmed by “a deposit’ being paid.  A tentative booking or quote is only valid for the first 2 weeks after the date of enquiry.
A deposit (at booking) of 1/3 of the total accommodation or $200 (whichever is the greater) will confirm a booking.

The balance of the tariff is due on or before arrival.     

The administration fee covers the time and cost of processing the booking, receipting and banking, cancelling the booking from the system, drawing and mailing the refund cheque with a covering letter and meeting bank charges.

Privacy Policy

Noosa Sun Lagoon Resort is committed to respecting and protecting the privacy of visitors to our web sites as well as the privacy of our actual customers.

All Information that is obtained through the Noosa Sun Lagoon Resort Website is used for the sole purpose of supporting your individual requirements and is not disclosed to any other organisation for any financial gain or advertising purpose.

For customers, once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with Noosa Sun Lagoon Resort.

Visitors To Our Web Site

What information do we collect?

When you visit our web site, our web server collects basic user information about you that includes your ISP’s domain, the time you accessed our web site, and the pages from within our web site that you visit.

We may at times also use cookies, which are small pieces of information that a web site can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes, and dislikes.

Our web server does not collect your e-mail address or aggregate information on what other pages on the Web you have accessed or visited.

How do we use this information?

The basic user information collected is used to help us analyse web traffic and to improve the content of our web site. Cookies may be used to facilitate your customer interaction with us. For example, we may use a cookie on the landing page of products sold online which record the customer information that is required on the order form, and then forward this information to our internal sales tracking database.

We may from time to time disclose to third parties aggregate information on our web site’s traffic profile. For example, Internet advertising companies may require this data to help us better target our advertisements on our web site(s) and/or other web sites.

Note that our site provides some links to products and services offered by other companies; the company’s web site that you link to will be able to determine that you linked from our web site.

Customers

What information do we collect?

As a customer of Noosa Sun Lagoon Resort you provide us with a variety of information. This information is used for the purpose of identifying you for any account enquiries that may arise.

While you are a Noosa Sun Lagoon Resort customer, we manage information with regard to your account status, choice of products, and customer logs. In addition, we may store customers’ electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

How do we use this information?

We use the contact information you provide us to establish our service for you. We create and maintain other information such as customer account status, choice of services, and customer logs in the normal course of providing service.

We will not disclose customer personal and account information unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Noosa Sun Lagoon Resort, our customers, or others, or where Noosa Sun Lagoon Resort has a good faith belief that the law requires such disclosure.

Noosa Sun Lagoon Resort also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Noosa Sun Lagoon Resort stores or transmits for its customers. The circumstances under which Noosa Sun Lagoon Resort will disclose such electronic customer communications are when:

Customers may opt out of receiving newsletters and/or notices of new or upgraded products from Noosa Sun Lagoon Resort by Unsubscribing to our Newsletter Click here to Unsubscribe to our Email Newsletter. For all other matters that you may need addressing regarding our Privacy Policy, then please send an Instant Request on our Contact Us Page.

Please note, however, that Noosa Sun Lagoon Resort reserves the right to send bulletins and other important information regarding our services at our discretion.

Quick Enquiry

Complete this form below
or

Check Availability

Book Direct and receive the best rate, guaranteed